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Knowledge Management

The knowledge base and supporting content are an organization’s assets. Most enterprises are unable to align their knowledge management efforts to their strategic objectives. It is often challenging to document all the available information and knowledge, which makes it difficult to create a single repository to manage and access the necessary content. One of the common mistakes that most organizations make is putting in efforts within the organization’s boundaries.

Our knowledge management solutions aim to help you create; share and use the collective knowledge of products processes and people, thus helping you improve overall enterprise productivity. This exercise will help reduce the need to reinvent the wheel, as you can easily access and reuse the available knowledge, to recreate new piece of knowledge. Our solutions help you build meaningful business results. We aim to reduce data loss with our solutions.

Business Process Management

Reusing Available Knowledge

With our knowledge management solutions, we enable easy capturing, structuring and re-using of the available technical knowledge. This will help reduce the support costs and allow you to streamline the various processes to increase productivity. We offer support for not only capturing and re-using the technical knowledge but also to effectively maintain the knowledge. We base our solutions on demand and usage parameters. Our knowledge-centered approach is completely customer-centric.

Content Creation

Enterprises thrive on knowledge and all formats of knowledge should be accessible. You need to keep the information within the company organized, and figure an easy way to share/access it. This is where our knowledge management services help you. We offer excellent tools that help improve the productivity by offering relevant content to the users. The consolidation and creation tools help boost employee performance.

Records and Document Management
Knowledge Management

Increased Customer Collaboration

With excellent knowledge management tools, your end customer, employee and other stakeholders can participate in product development. We offer improved customer service and support, thus helping you expand geographies and reach more markets. Regular customer interactions and quick feedback is possible as a result of the collaborative efforts.

Adding Value

Enterprises need to work in tight-integration with the customers and suppliers. They need to add value to the business in order to make it more efficient. The gap between live service and self-service should be non-existent in productive organizations. Our KM tools will help you fill this gap and add value to make organizations more productive. We provide standardization and best practices to classify, develop and apply consistent workflows and guides for content creation and consolidation.

Digitization Services