It is a time when empowering customers to the fullest should be one of the highest prioritized solutions that a business must offer. Empowered customers help businesses gain earned media than paid and owned media. Earned media or word of mouth can take businesses to great heights is no hidden truth. In today’s times where digital transformation is breaking the glass ceiling with better solutions day after day, offering digital solutions that would help businesses perform more effectively and efficiently than ever is a need. And, Digital Transformation knows no other way! 

Customer Portal/ self-service portal is one of the rock and roll solutions digital transformation has brought. Simply digitalization is no longer any solution but it has become more about experiences, personalized digital experiences. 

“We do not want to push our ideas onto customers, we simply want to make what they want.” – Laura Ashely 

The quote above is an apt one that any of the businesses would want to offer to their customers with respect to customer self-service. In a similar vein, even customers are choosing self-service over traditional comparatively slow-moving support services. To add a fact-note, according to Salesforce Research, 89% of consumers are more likely to engage again after a positive customer service experience. And 78% of consumers will engage again despite any other teeny blunders. All for positive customer experiences! 

What is a Customer Portal and a Customer Self-Service Portal? 

A Customer Portal is a website interface to share mechanisms between an organization and its customers. This interface is a transparent and secure collaborative platform for communication. Customers can log in to the website to download, upload and view their data and interact directly with an organization as well as a community. Customer Portals on a digital experience platform provide a major benefit of personalization to your customers.  

The key goal of these customer portals is to increase efficiency and communication. It does this by adapting to automation in workflow, organizing, and managing the documents.     

Customer Portals empower customers with self-service, where they can generate a request against an issue only to resolve it on their own. This allows customers to personalize their customer experience and get immediate results on the troubles they face. Self-service for customer portals is prevalent in various industries – Telecommunications, BFSI, Hospitality, Automotive, Car lease & Rental to name but a few. 

How does a business benefit by adopting Customer Self-Service Portals? 

• Businesses see a decrease in customer support costs with effective self-services 
• Maximized work efficiency with workflow automation and document management 
• Complete visibility into the actions of the company 
• It helps to strengthen customer relationships and provides a transparent, secure, and open forum for collaboration 
• Increase in customer retention rate/ increased customer satisfaction 

• Increase in revenues 
• Enhanced user experiences 

How can Liferay be the best-chosen solution for the Customer Self-Service Portal? 

• A scalable and flexible user-friendly CMS solution 
• Easy Integrations 
• Organized workflows with automation
• Omnichannel support 
• Higher personalization and customization 

Liferay is a scalable and flexible digital experience platform for portal solutions. It has been declared as a Leader of Digital Experience Platforms 11 times in Gartner’s Magic Quadrant. We take pride in offering services and solutions, being a Liferay Gold Service Partners. At ContCentric, it is our priority to take care of the customer experience to every bit to make it better and better. We work intricately to craft personalized digital experiences for our clients! 

With its constant effort to make things easier for technical as well as non-technical users to deliver optimized digital experiences, Liferay has recently launched another version, Liferay DXP 7.4. Business users are empowered to act independently with more accessible, affordable, and customizable options using low code/no-code capabilities in order to deliver Liferay DXP digital solutions with this newest version.  

Technological upgrades are important! In order for businesses to sustain this fast-changing technological world and keep going effectively, upgrades are apparently beyond crucial for agile businesses. Enlisted are fewer reasons

• Because you are already into the Liferay ecosystem, it is prudent to leverage those investments and stay up to date with technology and support as well. 
• Technological advancements and new features are only going to help your digital transformation journey become more smooth, reliable, and effective preserving your business’ agile behavior. 
• The new technological functionalities would fix the bugs and improve operational performance.  
• IT professionals can focus more on delivering digital transformation solutions leveraging Liferay functionalities rather than fixing things using traditional methods.
  And, because of increased transparency, communication, and automation in an organization derived from digital solutions, businesses in various industries have seen a notable decrease in operational costs. 
  These three things – transparency, communication, and automation internally would also improve your customer experience remarkably when applied with Liferay. 
• Businesses are empowered more with every new Liferay upgrade to act independently to customize and personalize uniquely as per the need. Besides many inbuilt functionalities that Liferay supports, it is also very simple to add external tools. 
• Liferay claims the highest ROI at the lowest TCO considering all the factors like portal license, maintenance, hardware, customization, and infrastructure.

• Liferay evolves too with the evolving dynamics of the business world. And, to prevent major attacks Liferay DXP includes built-in protections to safeguard business’ data. The reliance of businesses on the Liferay platform is always secure for its compliance with the standard security recommendations for developers and web application security.

Liferay DXP 7.4 comes with enhanced functionalities

• Optimizing digital experiences with Data-driven insights 
  1. Run AB test on any element on the page 
  2. Enhanced Content Audit Tool for usability improvements 
  3. Content Performance Analytics for all types of pages 
• Empowering business users to build rich digital experiences 
  1. The Page Audit Tool for your pages’ SEO and Accessibility 
  2. More flexibility when creating and managing Experiences 
  3. Content Dashboard appears with Documents 
• Create a seamless B2B buying experience 
  1. Provides added stability and improvements 
• Enabling business users to manage DXP with low-code/no-code capabilities 
  1. Non-tech can define the data model to create custom layouts 
  2. Display a list of items related to another item based on a wide range of data using Related Item Providers 
  3. Smooth navigation for content-heavy sites 
  4. Adaptive media support 
• Reduced amount of cost and efforts required to launch and maintain digital experiences 
  1. Automatic translation of web content 
  2. A feature to control the outdated documents
  3. Advanced file uploader options
  4. Support for Elasticsearch 7.15.x 
  5. Addition of Liferay Enterprise Search applications
• Liferay as a smooth foundation for business’ interconnected landscape 
  1. Click to Chat Integration 
  2. DocuSign Integration
  3. Multifactor authentication using common devices 
  4. Headless APIs, DXP Accounts, better data management 

Read More : Benefits of Liferay DXP for Your Enterprise

Key features of Liferay DXP 7.4 

• Liferay enterprise search experiences
  1. With a new enterprise search experience application on Liferay, a user can change default search behavior by building new custom algorithms using a no-code visual query builder called Blueprints. 
• Low code application builder 
  1. Users can build their own applications by leveraging Liferay Objects. Liferay Objects are fully integrated with existing Liferay DXP frameworks. 
• DocuSign Integration
  1. Integration with DocuSign allows streamlining of contracts and workflows within Liferay.
• Click to Chat connector
  1. New integration of Chatbot on DXP 7.4. Customers can communicate easily with support representatives. 
• Accessibility and SEO Audits 
  1. Using integrations like Google PageSpeed, users can audit pages’ SEO, best performance, Search Engine Metadata, and Accessibility. Also, SEO is not affected by the automatic
• Auto-Translation of web content 
  1. Content Pages and Web content articles are automatically translated using ML-based Google Cloud Translation service. Users just need to focus on polishing the translated content rather than doing it from scratch. 

ContCentric is a Digital transformation solution offering company and a Gold Liferay Partner. We have been offering Liferay consultation and implementing solutions for the digital transformation of organizations among various industry sectors. Contact us to learn more!

Introduction to Liferay DXP Platform

Since the beginning of the pandemic, it has become difficult for businesses to survive, the unpredictability of waves has put a big hole in our pockets and hence has left no option for us other than moving our businesses online. As a B2B seller in today’s world, it is imperative to have an e-commerce website.

But your mind must be abuzz with questions like how to go about it? Where to start? What’s the best platform? And when in doubt, why not rely on an expert? As a leading Enterprise Content Management company, we have put our trust in the Liferay DXP platform like many other leading e-commerce website owners.

Liferay DXP platform is an open-source and free enterprise portal used to build B2B eCommerce enterprise websites. Liferay has proven to be a life raft for drowning businesses. Being a leading Liferay Development Company in India, we can confirm the edge presented by Liferay for B2B e-commerce. ContCentric provides Liferay Consulting Services to Liferay Development Services globally and has only good things to say about it.

Know More About: Liferay Portal Development For Different Industry Verticals

Why Choose Liferay DXP Platform

There is a wide array of custom plugins and extensions in Liferay making it one of the most trusted names in the industry. Apart from providing all the features, one could expect from an eCommerce site, Liferay for B2B e-commerce has many other salient features that make it a clear choice. Let’s see what those are:

Best In The Game Product Content Management

Liferay’s Product Content management system manages your inventory for you, auto-generates SKUs for every product variant, and enables you to sell physical products, subscription-based products, services, product bundles, and digital goods easily.

If you are a B2B seller who sells customized products, We are happy to provide Liferay Consulting Services to help you upgrade your Liferay Web Content in order to personalize your products.

Ease Of Cataloguing

Make your process of cataloging easier with Liferay’s easy-to-use drop-down menus to build your page with dozens of out-of-the-box applications. Elasticsearch offers an effective and efficient product browsing experience to your customers.

Liferay does not only encourage cross-selling by automatically recommending products that other users bought but also recommends your customer products other customers who are like them have bought. Options such as comparing products and wish listing the products are also made available.

Integrated Payment System

Liferay’s payment management system is integrated with ECB to provide automatic updates on exchange rates to ease your job and lets you easily manage measurement units. You can set the tax rate as fixed or can vary it by address, as the Liferay DXP platform provides support to multiple tax categories for products.

End-to-end Sales Representative Support

To provide your customers a hassle-free after-sales service Liferay DXP platform provides complete sales rep support. Your sales representative is given the access to edit, add, or apply promo codes on an order along with a real-time dashboard for your customers allowing them to study the order patterns, keep an eye on the dips in purchasing trends, and forecast the purchase of any specific customer to keep them always coming back to you to try out your new products.

The best part is, that’s not all. Liferay is a one-stop solution for all your digital enterprise needs, may that be Site and Content Management, Account and User Management, Order Management, Shipping, basically everything that’s indispensable for an e-commerce site, and more. Liferay also keeps adding more features as it’s an open-source platform.

How to get started?

You must be wondering where to get started with all this? How to go about setting up a Liferay DXP database? Again, this is where you turn to an expert. ContCentric – Liferay Consulting and Development Services provide accurate consulting and guidance about upgraded Liferay versions. We offer various solutions like Liferay Upgrade Services and Liferay Migration Services to make the process smooth for you. With the combination of experience and skills of our developers, we have the right tools to help you leverage the latest functionality and your project investment.

By the time you are reading this sentence, thousands of companies are going through a digital transformation every passing second. Reach out to us right now if you have any questions about your Liferay Upgrade or getting the most out of your Liferay DXP platform. Give our certified and experienced developers a chance to align your strategic and technical decisions to give your B2B eCommerce a fair chance to be brought into the world of infinite opportunities before it gets too late.

Liferay Portal Development has been a revelation across multi-platforms for its portal development services. It is an investment that leverages your business on several grounds giving the much-needed competitive edge to rise above the crowd. The key to uncovering the Liferay Development Services is to thoroughly understand what goes into its making, from customizations to reliability that holds the base across unique industry verticals. 

Liferay Portal Development For Industry assists in streamlining workflow through simplifying the processes involved, thus leading to organizational excellence. Forget the worries of the past where traditional work methods involving manual updates were the norm. Liferay Dxp Portal Development comes with in-built features that boost productivity like no other through effective content management and improving collaboration with various stakeholders. 

Education

Redefining the strategies in question for the usage of Intranet does half the job. The focus is to outline the developmental process ahead through filling in the goals and objectives and staying afoot on the roadmaps. Ones that have been chalked out to streamline the vision for the future and expand organizational knowledge.  

Prioritizing integrated learning through the alignment of digital transformational goals is the need of the hour. This is where the ingenious intranet strategies come to the fore. The platforms and technologies must focus on plans and initiatives to encourage collective participation from students, teachers, and administrative bodies. 

Travel & Hospitality

The Liferay 7.3 Theme Deployment has revolutionized the digital space with its specifically designed themes to cater to individual needs. The website application ensures the travel booking software is up and running and entails a steady expansion of the social media circle. This is bolstered with CRM applications that focus on the smart management of customer information. The presence of an online booking system validates queries in real-time aiding in processing bookings 24/7.

Telecom

Digital infrastructure upgrades the need for data integration to new-age platforms enabling syncing with ease. The old and restrictive systems with limited capabilities face the added burden of offering a digitized solution that is tailor-made to suit industry standards. The Liferay Portal Enterprise has ensured the telecom operators a solution through the implementation of Dxp portals. One that is aided with flexibility in offering content on the move through developing new-age ideas for better and effective communication. 

Insurance

Digital experiences that are personalized, cater to offering a self-service platform; one that ensures customer retention through renewal policies and offering enough benefits. A central unit for agents and partners to collaborate on efforts to gather personalized quotes can lead to improving the efficiency levels thus leading to a successful digital insurance run. A one-stop platform for agents and brokers for sharing of information can optimize performance. 

Media and Entertainment

Liferay Dxp Portal Consulting Services has been streamlining efforts into bettering customer experiences through a widespread digital transformation. Irrespective of the channels, several companies are focusing on reinventing the outdated business models to usher in a change that is validated through social media responses. They Work their way by building on influences that delve deep into specifying the geolocations to access customer data for segmentation. 

Banking and Financial

Liferay offers personalized solutions that cater to more than just digitalization. The focus is also centered on pleasing the customer. The accelerated growth in the banking and financial sector has made it a mandate for adapting to suit the changing demands in customer preferences. The website interfaces and apps have replaced the traditional forms of banking. The standards that set apart one includes assessment and the ease of usage. 

Government

Innovation is the key and Liferay focuses on providing transparency and content that is relevant in today’s times through effective content management. This suffices in strategizing the expectations of citizens through the creation of websites and portals by improving the results. 

Know More About: 6 Reasons Why Liferay Is Crucial For Enterprise Portal Development

Technology

Integration platforms by Liferay have been a lifesaver that allows a unified platform for connecting multiple systems thus aiding in the synchronization of data. The transformation aids in assisting the customers and helps in gaining a wider reach.

Pharmaceutical

Operational efficiency, tackling everyday challenges of handling big data is manned by Liferay like no other. The agility of the data management system offers seamless omnichannel integration across multiple platforms, one that is crucial to the survival of the pharmaceutical industry. This includes mobile, social media platforms, and websites. 

Automobile

The sharing of information across various verticals from a portal means the distribution of data from a central site; Liferay offers this and much more. The automobile industry has benefited in real-time with users across hierarchies teaming up to connect on an integrated platform.

Final Words

ContCentric – Liferay Development Company is your best bet when it comes to offering personalized experiences across multiple industries. The development of a unified platform renders the best digital transformation, ending in meeting the business objectives to the truest potential.

The healthcare industry is ever booming and the changing scenario has led to a revolution in the digital space. The pathway to ramping up the process of data management is through Clinical Data Management Software that ensures data threats are reduced to a bare minimum. To ensure a channelized digital portal to keep track of the health records, Clinical Trial Data Management Software can be of immense help when compared to the manual methods. 

Liferay As A Solution

Liferay is one of the best means available to simplify the functioning of your business. How does Liferay change the face of the clinical trial industry? By allowing its customers all over the globe to customize their portal, manage their content, build apps, and ensure security, Liferay is a versatile software that is taking over the healthcare industry.  

Transforming The Healthcare System 

The healthcare industry is plagued by a lack of effective data management and so is the clinical trial industry. There are challenges in multiple areas which are highlighted below:

Data Safety

The relaxed approach that the clinical trial and healthcare industry has towards data management makes it easy for individuals with malicious intents to get their hands on precious data. With Liferay, the security measures in place for data protection are watertight and there is no way private medical data can be leaked out. 

Big Data Management

A patient’s medical history is crucial when it comes to their present treatments or clinical trials. Mismanagement of these files, without proper tools to access and store them, spells disaster for everyone involved. Clinical Data Management Software like Liferay can alleviate unwanted stress related to this. 

Digitalization

Almost all the other industries in the world have transformed how they operate with the digitalization of their work. Even though the healthcare sector is late to this race, it is possible to implement an efficient Clinical Trial Management Software.  

Customer Experience

How do we know that the patients have received the best possible care? How can we make sure that each patient who availed of our services was satisfied with it? Liferay DXP Service can help you with this. With this software, all the hospital’s interactions with their customers can be well accounted for. 

Decoding Liferay

Healthcare Industry with Liferay Dxp has come a long way offering a framework designed for the creation of exclusive portals designed at benefitting multiple industries. A platform that is dedicated to patients, digitized versions of health records boasting of an advanced approach of reaching out to customers throughout the globe through telemedicine. 

Liferay Clinical Trial Solutions helps you to efficiently manage your content, build an integrated app to different pages, and work out the salient features of its security. Liferay Healthcare Solutions brings specialization to customizing products and offers editing space for changing the themes to designing. 

A central site serves as the base for gathering information sources to integrate the systems while working on the API. The Clinical Trial Management Solutions are explained in brief below:

Know More About: Steps to Override The Liferay 7 Portal With Javascript

Seamless Performance 

The performance standards are optimized and see heavy data being loaded with utmost accuracy and momentum.

Reliable Solution

The flexibility of data integration for websites and portals makes the Clinical Trial Portal by Liferay all the more user-friendly thereby offering a secured digital experience.

Healthcare and Clinical Trial Solutions

A flexible format ensures Liferay offers tailor-made experiences suited to every kind of operation ensuring smooth workflow management and monitorization. 

Dental Portal Development is seeing a big boom owing to the extensive services Liferay For Dental Clinic has to offer. This includes managing patient-related data and integrating the same in servers for personalized service each time. 

Conclude

Liferay Development Company in India has exactly what you need to get started on building a future with safe data management and storage. ContCentric can help you develop a system from scratch for this journey, one that meets all your expectations and more.