Telecommunication is one of the key sectors with vital importance. When it comes to establishing connectivity, collaboration, and communication, the telecommunication sector remains in the centre. Technological advancements evolve the telecom sector as the providers innovatively keep on updating their services. But here, it is necessary to manage critical documents for the telecom service providers. Thankfully, document management system is here to help with advanced features.
From implementing changes in different aspects of the telecommunication sector to improving customer services through proper allocation of human resources- the enterprise content management system can help telcos in multiple ways. Here are the key benefits of the telecommunication document management system.
1) Effective information fetching and storing
Telecom service providers have a huge clientele consists of people from different geographies and diverse culture. What’s more, they need to follow regulatory requirements and comply with the prevalent standards. The document management system enables the service providers to fetch, store, and process mission-critical documents in a hassle-free manner. Here, documents can be collected by any means like mobile, scanner, and LAN.
2) Efficient content delivery
The telecom market is teeming with activities. It deals with various means of communication like voice mail, email, conference call, voice SMS, text SMS, and the like. With an increasing number of smart devices and wearable, it is necessary for telecom companies to deliver the relevant content in real-time. Simply put, effective content delivery across different available devices is the need of the hour for the telecommunication sector.
ECM enables service providers to achieve this goal. It is also possible to provide handset-specific content delivery or send personalized notifications to various customers with the help of ECM services.
Infrastructure can take a large chunk of investment for the telecom sector. Human resources, hardware, telecom towers, software, and other devices comprise the huge telecom network. Back office support is also necessary to resolve any issues on time. A customized ECM system can assist the service providers by providing them actionable insights for making informed decisions.
For example, the document management system provides necessary stats regarding the population to find out a proper location for installing a telephone tower and connect as many people as possible. In a way, infrastructure optimization can be done by using valuable data provided by the document management system.
4) Improved Customer Services
Like other industry sectors, the telecom sector also witnesses tremendous competition among telecom companies. It is, therefore, necessary for the telecom players to stay connected with clients on a 24/7 basis and provide them real-time assistance. ECM services enable telecom service providers to store and retrieve the customer’s data and service request details. In a way, they can provide improved customer services and resolve the customer’s queries on time. It ultimately results in a large base of happy and loyal customers.
5) Higher Security
This is one of the most noteworthy benefits of the document management system. The telecommunication sector is one of the few sectors that deal with sensitive data of customers. Enterprise content management can help service providers to bring different access levels based on a hierarchy. It can safeguard confidential customer data and corporate data. What’s more, telecom companies implement KYC norms stringently to avoid any misuse of the communication network for organised crimes or terror attacks. Monitoring user behaviour and providing necessary details of the customer to law enforcement agencies as and when necessary are also key objectives of the telecom companies.
There, telecommunication document management can ensure data security and assists service providers to comply with prevalent standards.
ContCentric is a leading Alfresco development company. We provide end-to-end ECM services using Alfresco and Liferay platforms. We strive to develop and deliver a robust enterprise content management system to the global clientele.